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U.S. Equal Employment Opportunity Commission



10 Reasons to Mediate

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The video 10 Reasons to Mediate introduces businesses to the Equal Employment Opportunity Commission's (EEOC) National Mediation Program. Mediation is usually a preferable alternative to a traditional EEOC investigation and to enforcement and litigation steps that may follow. Mediation allows the parties involved in a charge of discrimination to resolve their differences quickly and amicably without a determination by the EEOC on the merits of the case.

Hear from other employers who already have participated in the EEOC's voluntary National Mediation Program and believe that you should, too, if a charge is filed against your company. We encourage you to watch this  video, to share it with colleagues in your community, and contact us with any questions you may have.

How to watch the video off-line

You can download a CD-ROM disk image and create your own CD-ROM (please refer to your CD-ROM writing software's documentation for instructions). The CD-ROM, which you are free to copy and distribute, includes the video and its own video player software, and will run automatically when placed in the CD drive of a computer running Windows. The video runs 14 minutes and is open captioned.

You can also download the video file without the player, if you want to watch the video without creating a CD-ROM. This is the better option if you want to email the video or place it on an intranet site.

Order a CD-ROM

For a free copy of the "10 Reasons to Mediate" video on compact disc, please send an e-mail request to MediationCD@eeoc.gov or call (202) 663-4823.

What are the 10 Reasons?


  1. Mediation is free.

    EEOC's National Mediation Program is available at no cost to the parties.

  2. Mediation is fair and neutral.

    Parties have an equal say in the process and they, not the mediator, decide the terms of the settlement. There is no determination of guilt or innocence in the process.

  3. Mediation saves time and money.

    Mediation usually occurs early in the charge process, and many mediations are completed in one meeting. Legal or other representation is optional but not required.

  4. Mediation is confidential.

    All parties sign a confidentiality agreement. Information disclosed during mediation will not be revealed to anyone, including EEOC investigative or legal staff.

  5. Mediation avoids litigation.

    Mediation costs less than a lawsuit and avoids the uncertainty of a judicial outcome.

  6. Mediation fosters cooperation.

    Mediation fosters a problem-solving approach to complaints and workplace disruptions are reduced. With an investigation, even if the charge is dismissed by EEOC, underlying problems may remain, affecting others in the workforce.

  7. Mediation improves communication.

    Mediation provides a neutral and confidential setting in which the parties can openly discuss their views on the underlying dispute. Enhanced communication can lead to mutually satisfactory resolutions.

  8. Mediation helps to discover the real issues in your workplace.

    Parties share information, which can lead to a better understanding of issues affecting the workplace.

  9. Mediation allows you to design your own solution.

    A neutral third party assists the parties in reaching a voluntary, mutually beneficial resolution. Mediation can resolve all issues important to the parties, not just the underlying legal dispute.

  10. With mediation, everyone wins.

    An independent survey showed 96% of all respondents and 91% of all charging parties who used mediation would use it again.