U.S. Equal Employment Opportunity Commission

PROFILE OF SELECTED INDICATORS
SOCIAL SECURITY ADMINISTRATION (SSA)

Permanent Workforce: 63,599

Total Reported Workforce: 66,607

SSA's permanent workforce participation rate for women was 70.71%; for Blacks was 27.46%; for Hispanics was 11.6%; for Asians/Pacific Islanders was 3.31%; and for American Indians/Alaskan Natives was 1.23%.
SSA's top three major occupations were reported as Claims Assistance and Examining, Social Insurance Administration, and Contact Representative.
- In the Claims Assistance and Examining occupation, the participation rate for women was 82.35%; for Blacks was 55.82%; for Hispanics was 6.83%; for Asians/Pacific Islanders was 2.44%; and for American Indians/Alaskan Natives was 0.62%.
- In the Social Insurance Administration occupation, the participation rate for women was 69.67%; for Blacks was 19.35%; for Hispanics was 13.53%; for Asians/Pacific Islanders was 3.33%; and for American Indians/Alaskan Natives was 1.39%.
- In the Contact Representative occupation, the participation rate for women was 79.27%; for Blacks was 32.32%; for Hispanics was 21.68%; for Asians/Pacific Islanders was 4.26%; and for American Indians/Alaskan Natives was 1.57%.
SSA's GS-14 and GS-15 grade level participation rate for women was 45.08%; for Blacks was 16.72%; for Hispanics was 5.71%; for Asians/Pacific Islanders was 2.07%; and for American Indians/Alaskan Natives was 1.31%.
SSA's Senior Pay Level participation rate for women was 15.78%; for Blacks was 6.03%; for Hispanics was 4.48%; for Asians/Pacific Islanders was 0.78%; and for American Indians/Alaskan Natives was 1.29%.
Government-wide, employees with targeted disabilities represented 1.05% of the total workforce in FY 2003. At SSA, employees with targeted disabilities represented 2.27% of the total workforce.
In FY 2003, of agencies with a permanent workforce of 500 or more employees, SSA had the highest percentage of employees with targeted disabilities.
SSA completed 97 ADR efforts during the pre-complaint stage, of which 45 resulted in a settlement.
There were 759 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). 437 individuals filed 468 EEO complaints.
SSA completed 13 ADR efforts during the complaint stage, of which 3 resulted in a settlement.
SSA settled 113 complaints.
SSA paid $844,281 in monetary benefits: $0 for front and/or back pay awards; $538,089 for lump sum payments; $49,000 for compensatory damages; and $257,193 for attorney's fees.
SSA issued 224 decisions on the merits. There were 5 findings of discrimination issued.
SSA took an average of 647 days to process a complaint from filing to closing. The average processing time for a merit decision was 875 days.

Social Security Administration EEO Indicators		FY 2002	FY 2003	Change
Pre-Complaint Counseling	Instances of EEO Counselor Counseling	820	759	-7.4%
Pre-Complaint Counseling	% Counseled within regulatory time frame	87.7%	88%	0.3%
ADR Measures	% of Instances of Counseling where ADR Offered	9.4%	56.0%	495.7%
	ADR Election Rate	21.5%	24.2%	12.6%
	ADR Participation Rate	2%	13.6%	580.0%
Complaints Filed/Complainants	Complaints Filed	516	468	-9.3%
	Total Workforce	65,292	66,607	2.0%
	Total Complainants	463	437	-5.6%
	% of Complainants Filing Single Complaint	89.7%	93.4%	4.1%
	% of Workforce who are EEO Complainants	0.7%	0.7%	-7.5%
Investigations	Total Completed	408	369	-9.6%
	Average Processing Time for Investigation (Days)	237	352	48.5%
	Amount Spent on In-House Investigations	$0	$0	NA
	Amount Spent on Contract Investigations	$851,396	$744,819	-12.5%
Type of Closures	Total Closures	424	496	17.0%
	Agency Dismissals	65	81	24.6%
	Administrative Judge Dismissals	12	20	66.7%
	Withdrawals	40	58	45.0%
	Settlements	83	113	36.1%
	Merit Decisions (with and without an AJ decision)	220	224	1.8%
Average Processing Days (from date complaint filed)	All Closures	609	647	6.2%
	Agency Dismissals	80	130	62.5%
	Administrative Judge Dismissals	726	841	15.8%
	Withdrawals	458	443	-3.3%
	Settlements	723	637	-11.9%
	Final Agency Decisions (with no AJ decision)	358	465	29.9%
	Merit Decisions (with and without an AJ decision)	734	875	19.2%
Merit Decisions	Total Number	220	224	1.8%
	Decisions with Finding of Discrimination	6	5	-16.7%
	% of Decisions with Finding of Discrimination	2.7%	2.2%	-18.2%
Corrective Actions/Benefits	Total Number	89	118	32.6%
	Amount of Frontpay/Backpay Benefits	$16,864	$0	-100.0%
	Amount of Lump Sum Payments	$88,815	$538,089	505.9%
	Amount of Compensatory Damages	$24,588	$49,000	99.3%
	Amount of Attorneys' Fees	$70,416	$257,193	265.2%
Appeals	Cases Received For Review	161	163	1.2%
Appeals	Number of Cases Closed	223	197	-11.7%

NOTE: NA = Not Applicable

This page was last modified on May 14, 2004.

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PROFILE OF SELECTED INDICATORS SOCIAL SECURITY ADMINISTRATION (SSA)

PROFILE OF SELECTED INDICATORS
SOCIAL SECURITY ADMINISTRATION (SSA)