The U.S. Equal Employment Opportunity Commission

Defense Commissary Agency (DCA)

Permanent Workforce: 11,867 Temporary Workforce: 2,948 Total Workforce: 14,815

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 11,867 40.17% 59.83% 9.23% 45.5% 27.62% 16.81% 0.83%
Major Occupation:                
Commissary Management 1,451 59.06% 40.94% 7.51% 63.4% 18.47% 9.86% 0.83%
GS-14 and GS-15* 130 73.08% 26.92% 3.85% 86.92% 6.15% 1.54% 1.54%
Senior Pay Level* 4 75% 25% 0% 100% 0% 0% 0%
First-Level Officials/Managers 1,125 50.85% 49.15% 6.75% 59.02% 20.8% 11.73% 1.06%
Mid-Level Officials/Managers 223 69.06% 30.94% 5.83% 76.68% 13% 2.69% 1.79%
Senior Level Officials/Managers 27 77.78% 22.22% 0% 96.3% 3.7% 0% 0%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At DCA, employees with targeted disabilities represented 1.07% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 222 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). DCA timely processed 89.64% of the total number of counselings. Following counseling, 157 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of DCA's 222 instances of counseling, ADR was offered 63.1% of the time; the parties elected to participate in 27.9% of the completed counselings; and 70% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, DCA offered ADR 41.9% of the time; the parties elected to participate in 23.8% of the complaint workload; and 50.6% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    DCA completed 63% of its investigations within the regulatory time frames, with an average processing time of 193 days for all investigations. In most instances, the

    regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    DCA's average processing time for all complaint closures decreased from 303 days in FY 2003 to 186 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    DCA had a total of 167 complaints pending at the end of FY 2004, with 23 pending acknowledgment for an average of 56 days; 58 pending investigation for an average of 219 days; and 8 pending the issuance of final decisions for an average of 403 days.

  5. Costs

    DCA agreed to pay $7,246 for 43 counseling settlements with benefits, an average $168.51 per counseling settled.

    DCA agreed to pay a total of $104,211 for 48 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $2,171.

    DCA expended a total of $19,500 for 78 complaint investigations, for an average expenditure of $250.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 162   60   222  
Settlements 11 6.79% 32 53.33% 43 19.36%
Withdrawal/no Complaint Filed 30 18.5% 10 16.6% 40 18.01%
Complaints Filed*         134 60.36%
Decision to File Complaint Pending at End of Fiscal Year         5 2.25%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 292 164 56.00% 41 14.00%
FY 2004 Pre-Complaint Counselings 222 140 63.06% 62 27.93%
Percentage Change FY 2003 to FY 2004 -23.97% -14.63%   51.21%  
FY 2003 Complaints* 368 141 38.00% 66 18.00%
FY 2004 Complaints* 353 148 41.93% 84 23.80%
Percentage Change FY 2003 to FY 2004 -4.07% 4.96%   27.27%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 222 199 89.63%      
All Investigations 78 49 62.82% 205 193 -5.85%
Merit Decisions (no AJ) 34 34 100.00% 455 305 -32.96%
Dismissal Decisions 54     408 178 -56.37%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (186) # % # % # % # %
Settlements 43 23.11%            
Withdrawals 55 29.56%            
Dismissals 54 29.03%            
Merit Decisions 34 18.27%            
Finding Discrimination 6 17.64% 1 16.66% 4 66.66% 1 16.66%
Finding No Discrimination 28 82.35% 17 60.71% 11 39.28% 0 0.00%


This page was last modified on May 3, 2005.

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