The U.S. Equal Employment Opportunity Commission

Social Security Administration (SSA)

Permanent Workforce:62,867 Temporary Workforce:1,123 Total Workforce: 63,990

Workforce Composition


Total #

Men

Women

Hispanic
or
Latino

White

Black
or
African American

Asian
Native Hawaiian/
Other Pacific Islander
American Indian/ Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 62,867 30.40% 69.60% 13.53% 51.55% 28.59% 4.45% 0.20% 1.28% 0.41% 2.04%
Major Occupations:
Social Insurance Administration 27,406 29.52% 70.48% 16.47% 54.97% 21.88% 4.60% 0.18% 1.63% 0.28% 1.27%
Contact Representative 11,413 23.39% 76.61% 23.01% 36.72% 33.70% 4.22% 0.39% 1.38% 0.57% 3.38%
General Legal & Kindred Administration 3,468 28.52% 71.48% 5.77% 28.69% 56.08% 8.28% 0.09% 0.40% 0.69% 1.73%
GS-14 and GS-15* 3,258 48.53% 51.47% 6.29% 70.38% 19.06% 2.70% 0.06% 1.20% 0.31% 0.71%
Senior Pay Level* 1,394 76.40% 23.60% 4.81% 85.37% 7.32% 0.86% 0.07% 1.22% 0.36% 0.93%
SES 148 62.84% 37.16% 8.11% 75.00% 15.54% 0.68% 0.00% 0.68% 0.00% 0.00%
First-Level Officials/ Managers 2,185 28.47% 71.53% 16.80% 49.52% 28.47% 3.57% 0.18% 1.10% 0.37% 0.82%
Mid-Level Officials/ Managers 3,442 40.99% 59.01% 10.05% 63.68% 21.96% 2.32% 0.12% 1.63% 0.23% 0.49%
Senior-Level Officials/ Managers 694 53.46% 46.54% 5.76% 70.75% 19.74% 1.73% 0.00% 1.73% 0.29% 0.43%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2008, SSA employed 1,289 (2.01%) Individuals with Targeted Disabilities meeting the federal 2% participation rate goal in its total work force. This represented an increase of one employee over FY 2007 and a decrease of 146 employees since FY 2004. The participation rate for FY 2007 was 2.06% and for FY 2004 was 2.2%. Over the 5-year period SSA had a net decrease of 0.19% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

SSA timely processed 70.3% of the 884 pre-complaint counselings (without remands) completed in FY 2008.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Age; (2) Reprisal; and (3) Disability (Physical). Of the 466 complaints filed at SSA, 140 contained allegations of race (Black/African American) discrimination, 46 contained allegations of race (White) discrimination, 9 contained allegations of race (Asian) discrimination, 1 contained an allegation of race (American Indian/Alaska Native) discrimination, 19 contained allegations of color discrimination and 186 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 238 completed investigations, 29.4% were timely. SSA's average time for completing an investigation was 259 days. Of the agencies completing 25 or more investigations, the U.S. Postal Service had the lowest average of 103 days.

SSA's average processing time for all complaint closures increased from 161 days in FY 2007 to 507 days in FY 2008. The government-wide average was 336 days.

IV. Costs

SSA agreed to pay $7,420 for 92 pre-complaint settlements, of which 3 were monetary settlements averaging $2,473. SSA expended a total of $583,962 for 238 complaint investigations, for an average expenditure of $2,453.

SSA agreed to pay a total of $282,740 plus other benefits for 57 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For the 26 complaint closures with monetary benefits, the average award was $10,875.


Outcome of Counselings Completed in FY 2008
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 802 82 884
Settlements 25 3.1% 67 34.7% 92 10.4%
Withdrawals or No Complaints Filed 314 39.2% 15 7.8% 329 37.2%
Complaints Filed* 448 50.7%
Decision to File Complaint Pending at End of Fiscal Year 15 1.7%

*Includes only complaints filed in FY 2008 where counseling was also completed during FY 2008.

Agency Use of ADR for EEO Dispute Resolution in FY 2008
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 884 320
Total Number Offered ADR 713 227
ADR Offer Rate* 80.7% 70.9%
ADR Participation Rate* 21.8% 8.4%
Total ADR Settlements 67 12
Total ADR Settlements Amount $1,420.80 $51,657.60

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2008
Total # # Timely % Timely FY 2007 APD* FY 2008 APD % Change
All Pre-Complaint Counselings (minus remands) 884 621 70.3%
All Investigations 238 70 29.4% 246 259 5.3%
All Complaint Closures 320 587 507 -13.6%
Merit Decisions (no AJ) 115 35 30.4% 776 578 -25.5%
Dismissal Decisions (no AJ) 64 155 95 -38.7%

*APD = Average Processing Days

Outcomes of Complaints in FY 2008
Complaint
Closures
Final Agency
Decision (no AJ
Decision)
Final Order (AJ
Decision Fully
Implemented)
Final Order (AJ
Decision Not Fully
Implemented)
# % # % # % # %
Total Complaints Filed 466
Total Closures 320
Settlements 54 16.9%
Withdrawals 35 10.9%
Total Final Agency Actions 231 72.2% 179 77.5% 48 20.8% 4 1.7%
Dismissals 68 29.4% 64 94.1% 4 5.88% 0 0%
Merit Decisions 163 70.6% 115 70.6% 44 27% 4 2.5%
Finding Discrimination 7 4.3% 0 0% 3 42.9% 4 57.1%
Finding No Discrimination 156 95.7% 115 73.7% 41 26.3% 0 0%


This page was last modified on September 15, 2009.

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