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U.S. Equal Employment Opportunity Commission



Defense Army and Air Force Exchange (AAFES)

Permanent Workforce: 35,409 Temporary Workforce: 0 Total Workforce: 35,409

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 35,409 36.37% 63.63% 14.71% 40.04% 26.95% 10.68% 2.66% 0.79% 4.18% 2.27%
Major Occupations:
Retail Operators 2,481 25.72% 74.28% 12.58% 47.36% 23.82% 8.95% 2.58% 0.60% 4.11% 1.37%
Hospitality & Restaurant 949 37.09% 62.91% 12.33% 38.46% 30.24% 12.01% 1.48% 0.74% 4.74% 1.05%
Retail Specialist 308 34.09% 65.91% 10.39% 48.05% 26.30% 6.82% 1.62% 0.65% 6.17% 2.27%
Senior Pay Level* 14 85.71% 14.29% 7.14% 78.57% 7.14% 7.14% 0.00% 0.00% 0.00% 0.00%
SES 14 85.71% 14.29% 7.14% 78.57% 7.14% 7.14% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/ Mgrs 3,799 35.64% 64.36% 11.29% 51.91% 22.40% 7.84% 1.50% 0.55% 4.50% 1.53%
Mid-Level Officials/ Mgrs 530 62.08% 37.92% 8.49% 72.83% 8.11% 5.28% 0.38% 1.32% 3.58% 0.94%
Senior-Level Officials/ Mgrs 118 77.97% 22.03% 7.63% 74.58% 11.02% 3.39% 0.00% 2.54% 0.85% 0.85%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, AAFES employed 805 (2.27%) Individuals with Targeted Disabilities (IWTD) and exceeded the federal 2% participation rate goal. This represents an increase of 99 employees over FY 2008 and an increase of 735 employees since FY 2005. The participation rate for FY 2008 was 2.00% and for FY 2005 was 0.20%. Over the 5-year period AAFES had a net increase of 2.07% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

AAFES timely processed 66.1% of the 392 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Age; (2) Reprisal; and (3) Race (Black/African American). Of the 109 complaints filed at AAFES, 21 contained allegations of race (Black/African American) discrimination, 3 contained allegations of race (White) discrimination, 4 contained allegations of race (Asian) discrimination, 1 contained an allegation of color discrimination and 12 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 57 completed investigations, 50.9% were timely. AAFES' average time for completing an investigation was 219 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

AAFES' average processing time for all complaint closures increased from 301 days in FY 2008 to 336 days in FY 2009. The government-wide average was 344 days.

IV. Costs

AAFES agreed to pay $319 for 37 pre-complaint settlements, of which 2 were monetary settlements averaging $160. AAFES expended a total of $484,041 for 57 complaint investigations, for an average expenditure of $8,492.

AAFES agreed to pay a total of $80,182 plus other benefits for 29 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $2,765.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 304 88 392
Settlements 10 3.3% 27 30.7% 37 9.4%
Withdrawals or No Complaints Filed 199 65.5% 33 37.5% 232 59.2%
Complaints Filed* 109 27.8%
Decision to File Complaint Pending at End of Fiscal Year 14 3.6%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 392 83
Total Number Offered ADR 392 52
ADR Offer Rate* 100% 62.7%
ADR Participation Rate* 22.5% 36.1%
Total ADR Settlements 27 14
Total ADR Settlements Amount $319.43 $5,550.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 392 259 66.1%
All Investigations 57 29 50.9% 210 219 4.3%
All Complaint Closures 83 301 336 11.6%
Merit Decisions (no AJ) 15 7 46.7% 377 374 -0.8%
Dismissal Decisions (no AJ) 16 89 106 19.1%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 109
Total Closures 83
Settlements 28 33.7%
Withdrawals 9 10.8%
Total Final Agency Actions 46 55.4% 31 67.4% 15 32.6% 0 0%
Dismissals 16 34.8% 16 100% 0 0% 0 0%
Merit Decisions 30 65.2% 15 50% 15 50% 0 0%
Finding Discrimination 1 3.3% 0 0% 1 100% 0 0%
Finding No Discrimination 29 96.7% 15 51.7% 14 48.3% 0 0%