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| Agency or Department | Number Completed/ Ended Counselings | Number Completed/ Ended by Settlements | % Settlements | Number Completed/ Ended by Withdrawals/No Complaints Filed | % Withdrawals/ No Complaints Filed | Total Number Completed/ Ended by Resolution | % Resolutions | Number Completed/ Ended by Filing Complaint | % Complaints | Number Decision to File Complaint Pending | % Decision to File Complaint Pending |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| Agency for International Development | 37 | 5 | 13.51% | 16 | 43.24% | 21 | 56.76% | 15 | 40.54% | 1 | 2.70% |
| American Battle Monuments Commission | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural & Transportation Barriers Compliance Bd. | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Barry Goldwater Scholarship & Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 61 | 0 | 0.00% | 40 | 65.57% | 40 | 65.57% | 21 | 34.43% | 0 | 0.00% |
| Central Intelligence Agency | 55 | 2 | 3.64% | 20 | 36.36% | 22 | 40.00% | 33 | 60.00% | 0 | 0.00% |
| Chemical Safety and Hazard Investigation Board | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 5 | 0 | 0.00% | 1 | 20.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Consumer Product Safety Commission | 8 | 0 | 0.00% | 3 | 37.50% | 3 | 37.50% | 5 | 62.50% | 0 | 0.00% |
| Corporation for National and Community Service | 5 | 1 | 20.00% | 0 | 0.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Court Services & Offender Supervision Agency for DC | 22 | 2 | 9.09% | 9 | 40.91% | 11 | 50.00% | 11 | 50.00% | 0 | 0.00% |
| Defense Army and Air Force Exchange | 327 | 43 | 13.15% | 172 | 52.60% | 215 | 65.75% | 106 | 32.42% | 6 | 1.83% |
| Defense Commissary Agency | 201 | 20 | 9.95% | 63 | 31.34% | 83 | 41.29% | 110 | 54.73% | 8 | 3.98% |
| Defense Contract Audit Agency | 39 | 2 | 5.13% | 20 | 51.28% | 22 | 56.41% | 17 | 43.59% | 0 | 0.00% |
| Defense Contract Management Agency | 59 | 3 | 5.08% | 27 | 45.76% | 30 | 50.85% | 29 | 49.15% | 0 | 0.00% |
| Defense Finance and Accounting Service | 121 | 27 | 22.31% | 33 | 27.27% | 60 | 49.59% | 54 | 44.63% | 7 | 5.79% |
| Defense Human Resources Activity | 7 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 7 | 100.00% | 0 | 0.00% |
| Defense Information Systems Agency | 22 | 2 | 9.09% | 7 | 31.82% | 9 | 40.91% | 13 | 59.09% | 0 | 0.00% |
| Defense Intelligence Agency | 72 | 7 | 9.72% | 28 | 38.89% | 35 | 48.61% | 36 | 50.00% | 1 | 1.39% |
| Defense Logistics Agency | 264 | 31 | 11.74% | 114 | 43.18% | 145 | 54.92% | 112 | 42.42% | 7 | 2.65% |
| Defense Media Activity | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| Defense Missile Defense Agency | 5 | 1 | 20.00% | 1 | 20.00% | 2 | 40.00% | 2 | 40.00% | 1 | 20.00% |
| Defense National Geospatial-Intelligence Agency | 32 | 1 | 3.13% | 10 | 31.25% | 11 | 34.38% | 18 | 56.25% | 3 | 9.38% |
| Defense National Guard Bureau | 115 | 26 | 22.61% | 67 | 58.26% | 93 | 80.87% | 22 | 19.13% | 0 | 0.00% |
| Defense National Security Agency | 97 | 0 | 0.00% | 64 | 65.98% | 64 | 65.98% | 29 | 29.90% | 4 | 4.12% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 14 | 0 | 0.00% | 4 | 28.57% | 4 | 28.57% | 10 | 71.43% | 0 | 0.00% |
| Defense Office of the Sec. - Wash. Hqtrs. Services | 60 | 2 | 3.33% | 23 | 38.33% | 25 | 41.67% | 34 | 56.67% | 1 | 1.67% |
| Defense Security Service | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 4 | 100.00% | 0 | 0.00% |
| Defense Technical Information Center | 4 | 1 | 25.00% | 2 | 50.00% | 3 | 75.00% | 1 | 25.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 15 | 0 | 0.00% | 10 | 66.67% | 10 | 66.67% | 5 | 33.33% | 0 | 0.00% |
| Defense TRICARE Management Activity | 3 | 0 | 0.00% | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% | 0 | 0.00% |
| Defense Uniformed Services University | 10 | 0 | 0.00% | 8 | 80.00% | 8 | 80.00% | 2 | 20.00% | 0 | 0.00% |
| Department of Agriculture | 879 | 101 | 11.49% | 347 | 39.48% | 448 | 50.97% | 404 | 45.96% | 27 | 3.07% |
| Department of Commerce | 3,320 | 32 | 0.96% | 1,982 | 59.70% | 2,014 | 60.66% | 1,136 | 34.22% | 170 | 5.12% |
| Department of Defense Education Activity | 123 | 10 | 8.13% | 62 | 50.41% | 72 | 58.54% | 47 | 38.21% | 4 | 3.25% |
| Department of Education | 67 | 9 | 13.43% | 13 | 19.40% | 22 | 32.84% | 43 | 64.18% | 2 | 2.99% |
| Department of Energy | 125 | 23 | 18.40% | 35 | 28.00% | 58 | 46.40% | 61 | 48.80% | 6 | 4.80% |
| Department of Health and Human Services | 701 | 21 | 3.00% | 264 | 37.66% | 285 | 40.66% | 387 | 55.21% | 29 | 4.14% |
| Department of Homeland Security | 1,848 | 103 | 5.57% | 569 | 30.79% | 672 | 36.36% | 1,100 | 59.52% | 76 | 4.11% |
| Department of Housing and Urban Development | 146 | 13 | 8.90% | 47 | 32.19% | 60 | 41.10% | 82 | 56.16% | 4 | 2.74% |
| Department of Justice | 1,328 | 75 | 5.65% | 280 | 21.08% | 355 | 26.73% | 660 | 49.70% | 313 | 23.57% |
| Department of Labor | 223 | 16 | 7.17% | 70 | 31.39% | 86 | 38.57% | 129 | 57.85% | 8 | 3.59% |
| Department of State | 257 | 14 | 5.45% | 107 | 41.63% | 121 | 47.08% | 133 | 51.75% | 3 | 1.17% |
| Department of the Air Force | 1,111 | 189 | 17.01% | 396 | 35.64% | 585 | 52.66% | 506 | 45.54% | 20 | 1.80% |
| Department of the Army | 2,416 | 298 | 12.33% | 758 | 31.37% | 1,056 | 43.71% | 1,278 | 52.90% | 82 | 3.39% |
| Department of the Interior | 578 | 58 | 10.03% | 222 | 38.41% | 280 | 48.44% | 288 | 49.83% | 10 | 1.73% |
| Department of the Navy | 1,450 | 235 | 16.21% | 509 | 35.10% | 744 | 51.31% | 682 | 47.03% | 24 | 1.66% |
| Department of the Treasury | 731 | 139 | 19.02% | 185 | 25.31% | 324 | 44.32% | 387 | 52.94% | 20 | 2.74% |
| Department of Transportation | 560 | 41 | 7.32% | 183 | 32.68% | 224 | 40.00% | 311 | 55.54% | 25 | 4.46% |
| Department of Veterans Affairs | 4,398 | 501 | 11.39% | 1,587 | 36.08% | 2,088 | 47.48% | 2,123 | 48.27% | 187 | 4.25% |
| Election Assistance Commission | 3 | 0 | 0.00% | 3 | 100.00% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Environmental Protection Agency | 113 | 10 | 8.85% | 33 | 29.20% | 43 | 38.05% | 70 | 61.95% | 0 | 0.00% |
| Equal Employment Opportunity Commission | 62 | 4 | 6.45% | 24 | 38.71% | 28 | 45.16% | 31 | 50.00% | 3 | 4.84% |
| Export-Import Bank of the US | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 13 | 2 | 15.38% | 7 | 53.85% | 9 | 69.23% | 4 | 30.77% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 33 | 1 | 3.03% | 10 | 30.30% | 11 | 33.33% | 20 | 60.61% | 2 | 6.06% |
| Federal Election Commission | 3 | 2 | 66.67% | 1 | 33.33% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 9 | 6 | 66.67% | 0 | 0.00% | 6 | 66.67% | 3 | 33.33% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 7 | 0 | 0.00% | 1 | 14.29% | 1 | 14.29% | 6 | 85.71% | 0 | 0.00% |
| Federal Labor Relations Authority | 3 | 0 | 0.00% | 2 | 66.67% | 2 | 66.67% | 1 | 33.33% | 0 | 0.00% |
| Federal Maritime Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 3 | 0 | 0.00% | 3 | 100.00% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mine Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 86 | 0 | 0.00% | 79 | 91.86% | 79 | 91.86% | 7 | 8.14% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 8 | 0 | 0.00% | 8 | 100.00% | 8 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| General Services Administration | 185 | 10 | 5.41% | 57 | 30.81% | 67 | 36.22% | 116 | 62.70% | 2 | 1.08% |
| Government Printing Office | 206 | 0 | 0.00% | 149 | 72.33% | 149 | 72.33% | 53 | 25.73% | 4 | 1.94% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Inter-American Foundation | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 10 | 3 | 30.00% | 1 | 10.00% | 4 | 40.00% | 6 | 60.00% | 0 | 0.00% |
| International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Millennium Challenge Corporation | 5 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 5 | 100.00% | 0 | 0.00% |
| Morris K. Udall & Stuart L. Udall Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 98 | 9 | 9.18% | 31 | 31.63% | 40 | 40.82% | 55 | 56.12% | 3 | 3.06% |
| National Archives and Records Administration | 40 | 10 | 25.00% | 15 | 37.50% | 25 | 62.50% | 13 | 32.50% | 2 | 5.00% |
| National Capital Planning Commission | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 11 | 3 | 27.27% | 2 | 18.18% | 5 | 45.45% | 5 | 45.45% | 1 | 9.09% |
| National Endowment for the Arts | 28 | 0 | 0.00% | 25 | 89.29% | 25 | 89.29% | 3 | 10.71% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 8 | 0 | 0.00% | 4 | 50.00% | 4 | 50.00% | 4 | 50.00% | 0 | 0.00% |
| National Indian Gaming Commission | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% |
| National Labor Relations Board | 38 | 3 | 7.89% | 21 | 55.26% | 24 | 63.16% | 14 | 36.84% | 0 | 0.00% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Reconnaissance Office | 15 | 0 | 0.00% | 6 | 40.00% | 6 | 40.00% | 9 | 60.00% | 0 | 0.00% |
| National Science Foundation | 10 | 0 | 0.00% | 2 | 20.00% | 2 | 20.00% | 8 | 80.00% | 0 | 0.00% |
| National Transportation Safety Board | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% | 1 | 50.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 23 | 5 | 21.74% | 3 | 13.04% | 8 | 34.78% | 15 | 65.22% | 0 | 0.00% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety and Health Review Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 7 | 0 | 0.00% | 3 | 42.86% | 3 | 42.86% | 2 | 28.57% | 2 | 28.57% |
| Office of Personnel Management | 57 | 0 | 0.00% | 24 | 42.11% | 24 | 42.11% | 33 | 57.89% | 0 | 0.00% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 5 | 0 | 0.00% | 2 | 40.00% | 2 | 40.00% | 3 | 60.00% | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 6 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 4 | 66.67% | 2 | 33.33% |
| Pension Benefit Guaranty Corporation | 31 | 2 | 6.45% | 6 | 19.35% | 8 | 25.81% | 21 | 67.74% | 2 | 6.45% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 7 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 7 | 100.00% | 0 | 0.00% |
| Securities and Exchange Commission | 24 | 1 | 4.17% | 6 | 25.00% | 7 | 29.17% | 17 | 70.83% | 0 | 0.00% |
| Selective Service System | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 69 | 5 | 7.25% | 18 | 26.09% | 23 | 33.33% | 45 | 65.22% | 1 | 1.45% |
| Smithsonian Institution | 30 | 1 | 3.33% | 17 | 56.67% | 18 | 60.00% | 9 | 30.00% | 3 | 10.00% |
| Social Security Administration | 972 | 78 | 8.02% | 326 | 33.54% | 404 | 41.56% | 536 | 55.14% | 32 | 3.29% |
| Tennessee Valley Authority | 91 | 8 | 8.79% | 3 | 3.30% | 11 | 12.09% | 62 | 68.13% | 18 | 19.78% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 16,300 | 4,114 | 25.24% | 6,502 | 39.89% | 10,616 | 65.13% | 5,285 | 32.42% | 399 | 2.45% |
| U.S. Tax Court | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation & Conservation Comm. | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 38,034 | 6,158 | 16.19% | 14,772 | 38.84% | 20,930 | 55.03% | 15,657 | 41.17% | 1,447 | 3.80% |
| Midsize Agencies Subtotal | 1,648 | 122 | 7.40% | 519 | 31.49% | 641 | 38.90% | 946 | 57.40% | 61 | 3.70% |
| Small Agencies Subtotal | 867 | 51 | 5.88% | 466 | 53.75% | 517 | 59.63% | 334 | 38.52% | 16 | 1.85% |
| Micro Agencies Subtotal | 14 | 1 | 7.14% | 5 | 35.71% | 6 | 42.86% | 6 | 42.86% | 2 | 14.29% |
| Government-wide | 40,563 | 6,332 | 15.61% | 15,762 | 38.86% | 22,094 | 54.47% | 16,943 | 41.77% | 1,526 | 3.76% |
| NRF = No Report Filed | |||||||||||